We have been having difficulties in receiving email, I will continue working to try and resolve the issue ...
The email problem is with Microsoft Outlook - it periodically just stops receiving email, on the one (shop) account only. It seems that it can only be mended by deleting the account from Outlook and re-installing it, which takes a while. It then works for a few days, then the whole cycle starts again. Which is a roundabout way of saying that we still have intermittent problems with our email; many apologies to anyone waiting for a response from us